Picture break up

[johnathome]

I'm getting picture breakup on ITV1 HD and CH4 HD, the only 2 I've noticed at the minute.

Is it possible to check my levels remotely?

TIA

[johnathome]

Really (128) is breaking up as well, it's pretty much the whole bottom half of the picture on all the ones I've mentioned.

I've checked the tightness of all cables.

[japitts · Accepted solution]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

ITV-HD is on the same broadcast TX as ITV+1 SD, C4-HD, C4SD & C4+1 so you have good symptoms of a signal fault.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[johnathome]

Thanks for replying japitts, whatever the issue was it seems to have sorted itself out today. (Fingers crossed)