on 30-10-2021 17:52
Over the last couple of months or V6 box's picture has started stuttering and becomes unresponsive. I've tried rebooting and resetting (and running the diagnostics) which hasn't helped.
Any advice would be appreciated.
on 30-10-2021 19:13
Hey, Gingerbeardyman
As a last resort, have you tried a full reset of the V6:
Home Button > Help and Settings > Settings > Clear or Reset TiVo box > Clear & Delete Everything ...
Beware though, this will remove any series links and recorded programs during reset, but the V6 'should' download a 'clean' version of the software as it reboots.
🤞
30-10-2021 23:29 - edited 30-10-2021 23:32
Although I'm sure the advice to "reset everything" is well intentioned, it's totally inappropriate & excessive for this query. I would suggest ignoring it until we've established more details of your issue.
Let's check the basics here before proceeding.
Is your picture problematic on... live TV? Recorded programmes? OnDemand?
All 3 would indicate different issues, and so different courses of advice.
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on 31-10-2021 14:30
Currently it's on everything; live and playback (we use dedicated apps for streaming though, so don't know)
on 31-10-2021 15:00
Taking the basics then, if live broadcast TV channels are breaking up that's indicative of a signal fault- which could either be a box or cabling fault. One reboot should be enough to eliminate the basics.
I'd suggest either calling in to report that, or waiting here (might be a couple of days) for VM staff to pick this up.
I'm not sure what you mean by "using dedicated apps" - do you mean the in-built apps on the box? Or on your TV/device/whatever else?
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on 03-11-2021 13:16
Hi Gingerbeardyman (great username that)
Thanks for posting. Apologies for the picture issue. All your input levels are out of spec on the TV box. This needs a tech visit.
I'll send you a PM now to assist further.
Best,
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on 04-11-2021 08:18
Thanks for joining me on PM Gingerbeardyman
Just to update the thread, the engineer visit was booked in.
This can be tracked in your online account
Best,
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