Picture Distorting on recordings

[Scotthatley]

When I try to rewind live TV and play it back the picture and sound is distorted. The same thing happens on recordings as well when I try to play them. I've read on here already that it's likely an issue with the hard drive on my box, and I can't get anywhere with calling in or live chat (just keeps saying to refresh and try again) - can someone message me to arrange an engineer and/or replacement box please?

[japitts]

Your symptoms do sound like a failing hard drive.

VM staff respond to posts on here, there's usually a "couple of days" turnaround. If you want a more immediate response, then calling in is the way to go. What's the problem you're having with the phonelines?

[Gareth_L]

Hi Scotthatley

Thanks for your post 
Sorry to hear about the issue with your Tv service 

Definitely needs us to book a Service Technician to attend 
I can look into this for you 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Thanks for those details Scotthatley
I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone 
Can you please let me know how the visit goes 
Gareth_L