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Outage

hansi
Fibre optic

Ok, I accept that VM have a problem. What I can't accept is the note on the screen saying that I don't have an internet connection when everything else connected to the router is working. Why can't they change the notice saying the problem is at their end?

4 REPLIES 4

steverb2
Dialled in

typical v/m, one hand dont know what the other is doing, same problem here mate, same old same old !!!!!!!!!!

JeepSwensonfan
On our wavelength

Are we customers going to get any reimbursement for services NOT rendered. 

Ernie_C
Very Insightful Person
Very Insightful Person

Given this will likely be resolved today, I doubt there will be any compensation.

The automatic compensation, available for broadband and landline, requires a full 24 hour outage before it kicks in.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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@Ernie_C wrote:

Given this will likely be resolved today

I love your optimism! I really hope it's well founded 🙂