Thanks for posting.
How is your V6 set up are you using a sound system or is it connected directly via the TV?
Please let me know if you were able to resolve this issue.
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If you're there's no third party sound equipment being used then we'll need a technician to take a look. I've also picked up an issue with your Downstream Power levels that will need to be adjusted.
I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to fix this for you.
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