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gavlamb
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Order

I ordered an upgrade/offer of MixIt TV to my package online. I had confirmation by email of the order and also an email to say it has been auctioned. 

I have not received my order for the date given to me and there is no order in progress on my account. 

I have spoke to customer services twice who said they don’t know why it’s not showing but they will set it up again but only at a more expensive price that what I ordered. In fact the offer has now reduced in my offers section of my online account. 

 

Hiw is can this be resolved?

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Re: Order

Good Afternoon gavlamb,]

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to hear about this issue with the order that you've placed.


I'm happy to look into this for you, just look out for the purple envelope in the top right hand corner

 

David_Bn

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