on 27-03-2022 19:47
Can anybody help or know why when I go on demand sky cinema certain films say upgrade to watch I'm on full house package
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on 27-03-2022 20:12
Full House package doesn't include Sky Cinema - this is a premium add-on.
The only means by which Sky Cinema is "inclusive" is if you're on one of the Ultimate Oomph/Ultimate Volt type bundles which are essentially Full-House plus premium add-ons. Even in this case, Sky Cinema is itemised on your contract & bills.
If you check your contract/bills, is Sky Cinema shown? It's around the ~£20/month mark as an add-on if not.
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on 27-03-2022 20:12
Full House package doesn't include Sky Cinema - this is a premium add-on.
The only means by which Sky Cinema is "inclusive" is if you're on one of the Ultimate Oomph/Ultimate Volt type bundles which are essentially Full-House plus premium add-ons. Even in this case, Sky Cinema is itemised on your contract & bills.
If you check your contract/bills, is Sky Cinema shown? It's around the ~£20/month mark as an add-on if not.
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on 27-03-2022 20:44
Full House xl with sports and cinema add on it let's me watch some films on demand then others say upgrade
on 27-03-2022 20:55
OK, do you have any specific examples of films that are giving this error?
At a guess I'll suspect you may be trying to view films in UHD format which is a different (chargeable) add-on, in which case an HD equivalent is often - but not always - available.
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on 27-03-2022 22:12
Yeah it is the uhd film
I found it by searching instead of going on demand
thanks for your help