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On demand

Howard53
Joining in

Can anybody help or know why when I go  on demand sky cinema certain films say upgrade to watch I'm on full house package 

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japitts
Very Insightful Person
Very Insightful Person

Full House package doesn't include Sky Cinema - this is a premium add-on.

The only means by which Sky Cinema is "inclusive" is if you're on one of the Ultimate Oomph/Ultimate Volt type bundles which are essentially Full-House plus premium add-ons. Even in this case, Sky Cinema is itemised on your contract & bills.

If you check your contract/bills, is Sky Cinema shown? It's around the ~£20/month mark as an add-on if not.

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See where this Helpful Answer was posted

4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

Full House package doesn't include Sky Cinema - this is a premium add-on.

The only means by which Sky Cinema is "inclusive" is if you're on one of the Ultimate Oomph/Ultimate Volt type bundles which are essentially Full-House plus premium add-ons. Even in this case, Sky Cinema is itemised on your contract & bills.

If you check your contract/bills, is Sky Cinema shown? It's around the ~£20/month mark as an add-on if not.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Full House xl  with sports and cinema add on it let's me watch some films on demand then others say upgrade

japitts
Very Insightful Person
Very Insightful Person

OK, do you have any specific examples of films that are giving this error?

At a guess I'll suspect you may be trying to view films in UHD format which is a different (chargeable) add-on, in which case an HD equivalent is often - but not always - available.

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Yeah it is the uhd film

I found it by searching instead of going on demand

thanks for your help