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Mahler1911
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Message 1 of 14
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On demand choice not available, then V6 box reboots.

As above, I chose an on demand programme. It was unavailable. The V6 box rebooted.

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Message 2 of 14
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Re: On demand choice not available, then V6 box reboots.

Hi Mahler1911,

 

Welcome to our forums and thank you for your post. I'm sorry that you've had difficulty watching On Demand content.

 

Could you confirm whether this happened only the once or whether this is recurrent?

 

If it was only this occasion, it's likely to be a blip with the box's connection to the network which it rebooted to resolve. If this keeps happening, we would need to run through some diagnostics and take a further look for you.

 

Thanks,

Rachael

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Mahler1911
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Re: On demand choice not available, then V6 box reboots.

Hi

It is recurrent.

Thanks for your response.

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Message 4 of 14
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Re: On demand choice not available, then V6 box reboots.

Thank you for confirming that. 

 

Does this happen on all programmes or just the one you're trying to select? 

 

Cheers. 

Ryan_N - Forum Team
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Mahler1911
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Message 5 of 14
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Re: On demand choice not available, then V6 box reboots.

Just the one I am trying to select.

I have tried a few others at random which appear to be ok.

 

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Message 6 of 14
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Re: On demand choice not available, then V6 box reboots.

Hi Mahler1911

Can I ask what program it is you are trying to view 

Gareth_L

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Mahler1911
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Message 7 of 14
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Re: On demand choice not available, then V6 box reboots.

Of course.

It's the Sky1 sitcom series "Trollied"

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Message 8 of 14
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Re: On demand choice not available, then V6 box reboots.

Thanks Mahler1911

I will make sure this gets fedback to our support teams 

I will be honest its a very strange one that might take a while to get an answer 

Gareth_L

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Mahler1911
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Message 9 of 14
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Re: On demand choice not available, then V6 box reboots.

Thanks

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Re: On demand choice not available, then V6 box reboots.

Hi Mahler1911

 

I am still waiting on an update about this

 

Gareth_L

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