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On demand and catch up issues

Lauraknowles
On our wavelength

Having constant issues with catch-up and on demand. I.e. bbc iplayer, catch up from channels. Freezing, losing volume, going into what looks like slow-mo and having to reboot daily. Have reported this only to be told there’s no issue in my area, there clearly is, it’s a fault occurrence. Requested an engineer visit to replace hardware, was told that wasn’t necessary yet I’m still having issues! Not good enough. £100 a month for tv services I cannot use. 

22 REPLIES 22

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @LauraKowles,

 

We are unable to give this information out on a public thread, did you manage to find the appointment?

 

Many thanks,

Hayley
Forum Team



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Yes thanks, he came yesterday and resolved the issues

Hi Lauraknowles,

 

That's great to hear. Thanks for updating the public thread 🙂

 

Please do let us know if you need anything else

 

Beth

Beth