Thank you for taking the time to post in the Community.
I'm really sorry you are having some trouble with the V6 box and the sound it is making.
I have tried to run a test on your equipment but have been unable to connect to the box as its currently showing as offline. Can you please advise if the box was powered on at the time of my post?
It does make some noise as does our TiVo box but it shouldn't be too excessive, Like I said I don't really notice mine but that may be down to my two little boys who are never quiet lol 🙂
Do you know anyone else with a V6 box that you can compare this with?
We need to ensure the set top box is positioned on a flat surface. If the noise continues the only options are to limit the occurrence of the noise taking place:
This can be done by
•amending power save features
•time programs are scheduled to record
•and finally, disable the recording of suggestions.
Alternatively you could try using anti-vibration materials such as a foam / cork / rubber mat (available from most discount stores) to rest your set top box on, ensuring the material used doesn’t obstruct any ventilation holes.
Let me know how you get on with the above 🙂
I would like to raise a case to register your dissatisfaction with the box to do this I will need to confirm some information with you.
I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
This can be done by •amending power save features it’s in eco mode, so can’t access with tv anywhere, what else can I do •time programs are scheduled to record .....hardly anything set to record •and finally, disable the recording of suggestions. Turned off immediately
How is the replacement? I have two boxes, both noisy but especially the one in my bedroom that I have to get up and turn off in the middle of the night. It’s really really irritating! The one downstairs I can cope with but the other one actually wakes me up!
I turn it off at the wall most nights so I don’t hear it. It’s even loud when turned to standby. I find if I pause something then turn my tv on leaving the box itself powered on, it seems a bit quieter but not silent.
Im sat in my loud as we speak and that box is also making a constant blinking crackling noise. When engineers come they say ‘it’s nornal, it’s the processor, the advisors on the phone/online don’t know the technical issues, they’re just answering you to get a visit arranged’ and things of that nature.
I had the same issue with the old tivo box but it was super loud. Engineers sent tell me ‘it’s echoing through your cabinet.’ It isn’t, the box just makes noise. The upstairs and downstairs boxes are on two different cabinets, both have same issue. Both are solid wood cabinets. We’ve tried lifting them up off the cabinet surface with foam, little wooden stilts, placing it on a towel (this made it seem like it would overheat as there was a fan noise) - nothing works at all.
I really can’t use the upstairs one for recording etc because I have to totally power it off. The downstairs one I cope with but upstairs genuinely wakes me up I’d say 5 out of 7 nights if I leave it on