on 10-05-2021 17:39
I have recently purchased a new OLED LG Tv connected to LG sound bar and surround sound speakers.
My connections are high grade HDMI from the Virgin V6 to the HDMI input on the TV.
The output from the TV is on HDMI E-ARC to the HDMI Arc input on the sound bar.
When using the Netscape app on the TV I get surround sound, proving the system is OK and the problem is the Virgin V6.
If I connect an optic cable from the V6 output directly to the soundbar optic input with the HDMI Arc cable disconnected from the TV I get surround sound.
This proves there is a problem with the surround sound output via the HDMI port of the V6 Box.
I would be grateful is someone can help me on this.
on 10-05-2021 17:54
Is this on all content, or just specific channels/broadcasters/OnDemand?
Only asking because ITV HD is notably only in stereo and not Dolby.
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on 10-05-2021 21:53
It is on all 5.1 sound contents on virgin.
on 12-05-2021 16:12
on 12-05-2021 20:54
I have it on Dolby digital not the pcm
on 13-05-2021 13:15
on 13-05-2021 19:48
I am using the HDMI from the V6 to the TV, This works but only carries 2 Chanel sound not 5.1. That’s why I have had to connect an additional optic cable from the V6 box to the sound bar in order to get surround sound.
on 14-05-2021 11:51
Hi Cymro49 thanks for posting.
I am really sorry to hear you're unhappy with the sound capabilities of the V6 box. Please can you confirm if you're a single box or multi-box user and if multi-box, does the issue exist on both boxes?
Regards
Lee
on 14-05-2021 20:52
I have found the problem with the sound.
The new 4K HDMI 2.0 cable had a fault. I used a temporary cable as a trial on a surround sound channel and it worked.I can not disconnect the optical cable.
Thanks for all your assistance commence.