Hi, I've just returned from holiday to find no sound coming from my tv box. I've tried rebooting, new HDMI, different HDMI port on tv but still no sound. I checked my box in my account and it says no issues- can you help? TV has sound from everything else- just the virgin box that has no sound.
Only thing I can suggest, is have a play around in the V6 audio settings. In particular make sure its Dolby Digital setting is set to "Dolby Digital to PCM" though this usually only affects HD channels, it's worth a try.
Other than that, I'd ring faults and see what they say as you've gone some way to diagnosing this yourself.