on 23-05-2021 14:27
Apps no longer working on one V6 box but fine on the other - just get a black 'no signal' screen ?
Both boxes are direct cabled to the Superhub 3 router and show good network status and connection to the Virgin media service
Router admin page reports all services operating correctly
Internet enabled apps working on one box but not on other - even after powering it down and re-booting ?
[MOD EDIT: Subject title changed for clarity]
on 23-05-2021 17:16
Hi larry_81592,
Are you sure you are using the correct source (HDMI slot) on your TV as that would give you the black no signal screen.
If everything is working apart from the apps then it may be a network error.
Using your remote go to Home > Home > Help & Settings > Settings > Network > click on Connect to network now
Also have you tried using another Ethernet cable, to eliminate the possibility of a duff one?
You could also try setting up a wifi connection from the above screen (but be sure to remove the ethernet cable from the back of the V6)
on 23-05-2021 20:15
on 23-05-2021 20:56
Thanks,
As I said, the network settings on the box and router are all good and if the cable was 'dodgy' the box would throw up a network access error.
It is the correct HDMI port and 4k TV is fine through the same cable
In the interest of being thorough, tried in turn :-
Different network cable
Different HDMI cable
Different HDMI ports on TV
Different video output modes on box
WiFi instead of Ethernet
Swapped boxes
Only the last action worked so the fault points to the problem box itself
Forcing another power cycle reset and subsequent configuration reload from the Virgin Media Service mysteriously cured the issue - go figure
on 25-05-2021 15:16
Hi @larry_81592,
Thank you for your posts and welcome back to our community forums. We're here to help.
I'm so sorry to hear you had this issue with one of your TV boxes, but I'm glad to hear that you've now been able to address and resolve that.
If there's anything else that we can assist you with at all, please do let us know.
Thanks,