Yes i am borrowing one at the moment which is a newer tv and i do get a picture however it doesnt explain why other users are also having the same issues within the past couple of months (some have samsung and sony tvs that were only manufactered last year) and also why the virgin engineers are aware of an 'issue' causing this.
Surely my PS4 and DVD player will also have some form of HDCP protection which rules out the chip on tv surely?
I have also tried a humax freeview recorder which also works perfectly fine in the port which again points the issue to the v6 box.
The basic setting for the V6 is eco mode, which means that it will switch to stand by after a preset time, the minimum I believe is three hours.
Most TV's have a similar mode usually 2, 4, 6 etc hours.
What can happen is that your V6 box can go into standby mode even of you switch off your TV and will only come back to life when you take it out of standby mode, by using the remote or by switching back off and on.
If you have set up your V6 remote correctly you should be able to by pressing the TV button, or a few others, kick your V6 out of standby mode.
My V6 remote is set up correctly, so by holding down the standby button (until it goes from red to green) I take my TV out of stand by, I then press the TV button (which flashes red) I take my V6 out of stand by.
NB. the Guide and Info buttons will also take the V6 box out of standby.
I hope that this helps.
You can't learn anything from a mistake until you admit that you've made it.
Thank you for taking the time to post in the Community.
I just wanted to check in and see how things have been lately? I see you have advised you have borrowed another TV and its working OK on this for you.
I can appreciate it's frustrating as there are other reports of this fault with other TV's.
This is why the issue is still under investigation as we are collating all the information from customers who are affected with this. What we would need to do is raise a ticket on the account the providing the details of the Make/Model of TV - the more information we are able to provide the better we can look into this.