Like many others, invariably there is no picture from my V6 box when the TV is turned on each day. I have to turn off the V6 and turn it back on. Has Virgin or anyone else found a fix for this problem, which affects many different TVs including the latest models?
Thanks for responding. I am waiting for a fix to a problem that is well-known. And it came with the V6 box. I watched the earlier debates on it and tried all the lead swapping and other workarounds etc. I have the box set at always on, but presumably it still goes to sleep sometime after the TV has been switched off. I just thought that Virgin would have a proper fix by now. Is it choosing to ignore the problem?
When you say reset the HDMI lead what do you mean by this?
I have tried various things including:
- using 3 different HDMI leads including the one the engineer left to test - resetting and restarting the box - unplugging the leads - turning the v6 box totally for over 4 hours and switching back on - turning the tv on first and then the v6 and vice versa - i have ruled out the HDMI port and Leads as other devices like a PS4 and DVD player working without any issues - tried also using a HDMI splitter but this still doesnt work - tried lowering the resolution in v6 settings
I would be grateful if you could log a ticket on my account as i need this fixed as soon as .
With regards to the service fault NKE00010163 can you give me some more information on this please? I assume its a change or a software/firmware on the v6 box that has caused myself and many others this issue.
Just to let you know we did have an engineer who advised it was our tv which i highly doubt as other HDMI devices work absolutely fine. No changes have been made to the TV and the box was working perfect up until sunday night when it went wrong.