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chriswill0952
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New virgin v6 box not compatible with Hi sense TV

Engineer been this morning to instal new 4k v6 box.Took him 3 hours to find out that the box is not compatible with my new 4k 50" Hisense TV. Everything came on incl. sound but no picture. Surely VM should be aware of this.Apparently it's the HDCI setting.Any ideas?

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Superuser
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Message 2 of 20
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Re: New virgin v6 box not compatible with Hi sense TV

Is your HiSense 4K TV HDCP 2.2 compliant? I assume you're connecting the V6 directly to the TV?

TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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chriswill0952
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Re: New virgin v6 box not compatible with Hi sense TV

No it's not compatible,the engineer said that was the problem. It's directly connected by hdmi cable which is 4k ultra hd compatible. 

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shawty1984
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Re: New virgin v6 box not compatible with Hi sense TV

Try unticking 2160p in the menu options and having it at 1080p.
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Superuser
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Message 5 of 20
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Re: New virgin v6 box not compatible with Hi sense TV

The cable is going to be 4K compliant, but if the TV isn't then you've been sold a pup by HiSense.

Exactly which model is it?


TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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shawty1984
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Re: New virgin v6 box not compatible with Hi sense TV

Also try different HDMI ports on the TV as some might only be 1.4 instead of 2.0.
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chriswill0952
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Message 7 of 20
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Re: New virgin v6 box not compatible with Hi sense TV

The model is Hi sense 50M5500

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frank_gm
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Re: New virgin v6 box not compatible with Hi sense TV

Only two of the four HDMI ports seem to support HDCP 2.2 - 2

http://www.richersounds.com/product/tv---all/hisense/50m5500/hise-50m5500

Nice to be able to post again, after their mistake (removed by the Censorship team).
¡No Pasarán!
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Strangeland16
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Re: New virgin v6 box not compatible with Hi sense TV

I have that exact model and have no problem with my v6 so the tv is compatible regardless of what the engineer says
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Strangeland16
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Message 10 of 20
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Re: New virgin v6 box not compatible with Hi sense TV

Just a thought but the tv has a audio only option which displays a black screen anf plays the audio only . My little daughter has a habit of pushing this and the tv turns on with no picture
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