Hi. We had a new V6 box installed on Thurs with a five year old Sony Bravia tv through HMDI1 output. All is ok until we power down the TV ...when we turn TV back on there is no connection to V6, pressing Home on remote brings back sound but no picture. Only way to recover is to put V6 in standby mode then turn it back on. Have looked at all the usual settings on video format (on auto detect), power mode (always on). Wondering if this is a compatibility issue as older to. Any ideas? Thanks
Welcome to the Community, I'm really sorry for the inconvenience you're experiencing at the moment.
It certainly sounds like a strange one, do you have another HDMI cable to be able to test? In case it's an issue with the one you've got at the moment. If not, is the cable one you used on a previous device?
Thanks for your response. We had the engineer out today who tried new HDMI cable, different HDMI port and new V6 box and still got same problem. He thinks it is a compatibility issue with our six year old TV...couldn't find any other similar incidents and we have agreed to "live with it".
My new V6 box is also not compatible with my Sony Bravia. I had pixel issues with my old tivo box so they installed the V6. All good until I turn TV or V6 off! When turning on again via remote I have the guide etc and sound but no picture. I called and complained so they sent me another technician out and changed the HDMI. Still not working properly.... then he changed the V6 box so I lost the programs I'd recorded that week. It still didn't work together unless I reboot the V6 and turn the TV on at the same time!!! I was told by technician that an update would be available within 3 weeks so could I persevere? I agreed I could for 3 weeks bit no longer as I kept missing things like the end of programmes! Still no update 3 weeks on and I have lots of partially recorded programs now as you can't tell with the V6 as no lights on the front whether you are recording a program or not!! Really angry as I've wasted time waiting in all morning for 2 technicians, wasted time programming it to record all the shows I like. Lost loads of programmes I've already recorded having had 3 boxes and now I've been told there is no update coming! I've got to go back to the old version tivo box so I'll lose all of these programs I've recorded again!!! Really really angry cos why was it installed in the first place if you know there are compatability issues? And why even bring out a new box if it's not compatible with people's televisions in the first place! Not happy I've been told conflicticting things either. Wondering why I even stick with virgin at all!
I’m also having the same problem but need to unplug the HDMI cable and plug in again to get a picture, otherwise l get only sound.
A technician came round, couldn’t fix it and said it was a connectivity issue.
I got on to Virgin who said there was nothing that could be done other than to offer me an older box instead. I can’t leave despite them offering a service that doesn’t work properly and that they can’t fix. I don’t want to take an older box either. Why should I be punished because Virgin didn’t warn me that their box doesn’t connect with certain makes of TV?!
After 11 years of loyal custom, I feel totally let down by them and more than a little angry that I don’t have the option to leave a service that doesn’t work without facing bills for leaving a contract early. My mum couldn’t watch any TV at mine the other day because she couldn’t get down to reach the cables to unplug them. So frustrating!