Virgin Media Community

[GrubbySeismic]

Hello!

I'm just checking that it's me not doing a wrong...

I called today @ about 10:15 PM to get a new power cable / transformer for me V6 box, after the other one got soggy and therefore unsafe.

(Knackered roof; leaking ceiling; dead telly; very sad; hopefully fixed now.)

Obviously: the Virgin Massive had gone home for the night, the phone never said "we shut, please come back tomorrow" so I stayed on the line.

Got a diagnostic started, but eventually (more than 5 minutes on the phone) it seemed to cut me off.

So!

1) Was I calling the right number? (150 from me landline of the relevant property.)

2) Is the phone service working properly?!

Looking forward to hearing from you,

Muggins.

[LittleMick73]

Hi 150 free from a virgin phone or 0345 454 1111 from any other phone is correct go down the Tv faults route, not sure with V6 power cable plus transformer, but with simple power lead virgin would post it to you.Regards Micky

[michaeldavis · Accepted solution]

From past experience Virgin do not ship out replacement power supplies, for some reason they have to be swapped out by an engineer, unless things have changed in the last year.
The phone lines close at 10 pm (UK time) as per

Call Options: 150 from your Virgin Media phone or mobile

 or

03454541111* from any phone

Lines are open 8am-10pm , 7 days a week
*for call costs to our team from Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles may vary.
 
Or try the live chat, it can be hitty missy, but is rather less annoying then being on hold 🙂

[GrubbySeismic]

Thank you MD & LM: I will persevere!

[Gareth_L]

Hi GrubbySeismic

Have you been able to get a new power supply sorted yet?

If not please let me know 

Regards 

Gareth_L Forums Team