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Netflix issues

stuxter
On our wavelength

Cant access any movies on netflix.

Message "we're having trouble accessing this title for you at the moment. Please try again later"

 

Amazon prime is fine, so not a connection issue.

4 REPLIES 4

Roger_Gooner
Alessandro Volta

Is your V6 connected to the hub by WiFi? If so can you use an Ethernet cable.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Im connected via ethernet.

As mentioned, this is not a connection issue, amazon prime is streaming fine

japitts
Very Insightful Person
Very Insightful Person

If that error is occurring within the app and only on particular titles, I'm minded to suggest it's a Netflix issue.

Do other Netflix programmes play ok?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

Hi @stuxter,

 

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your Netflix!

 

Would you be able to let us know if you can access Netflix from any other device? And as @japitts suggested, are you able to view any other titles?

 

Have you tried to reboot your V6 to see if this can clear the issues?

 

Please give this a go and let us know how you're doing.

 

Thanks! 🙂

Paulina_Z
Forum Team

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