Netflix has stopped working on TiVo V6 box

[CMorley]

Hello all.

I had to update my payment information for Netflix and as soon as I had done this the Virgin media box would not load Netflix. I'm getting error code tvq st 103. All other apps work and Netflix works on my laptop and phone which are connected through my virgin WiFi. I have reset the box. Signed out of the Netflix account and contacted Netflix but we haven't been able to find a solution. I remembered encountering a similar issue when I first joined virgin and this was resolved by toggling with the web safe settings online, but this is not making any difference this time around. Does anyone have any ideas on things I could do 

[japitts]

Do you have a TiVo? Or a V6? The two are different boxes, so let's check - https://www.virginmedia.com/help/virgin-tv-box 

Can you use OnDemand services? It's the same internet connection being used, so it's a good test.

[CMorley]

Hi, I've just checked and it's a V6 box. On demand works perfectly as does you tube etc. I've placed a call to Netflix too just in case it's a Netflix problem. I've also checked down detector for both virgin and Netflix but can't see any known issues. I was using Netflix but as soon as I updated my payment method it kicked me off and wouldn't let me back on so I don't know if that had something to do with it

[japitts]

For future reference, the Virgin service status site is at https://my.virginmedia.com/faults/service-status (for high level faults) or by calling 0800 5610061 for local issues. Downdetector is a third party site.

There's some Netflix help for this error at https://help.netflix.com/en/node/51932 although this seems to be suggesting network connectivity issues - the fact you can use OnDemand disproves that, unless it's an app error.

Have you tried signing out of the app & back in? Some third-party help sites suggest this, otherwise there's always the obvious thing of restarting your box via Home > Help & Settings > Clear or restart

[Molly_G]

Hi @CMorley,

Thanks for your post and sorry to hear that you've been experiencing this error code whilst trying to watch Netflix. Have you managed to resolve this issue?

Let us know if you require any further assistance - thanks,