Menu
Reply
  • 1
  • 0
  • 0
JuneNoble
Joining in
1,504 Views
Message 1 of 8
Flag for a moderator

Netflix coming on randomly

Only been on Virgin Media for a month and all was ok until yesterday, but now Netflix keeps coming on the screen although the channel I'm watching is still playing in the background. Hitting the TV button doesn't do anything and I've had to hit random buttons on the remote or reboot to get it to go. Any ideas what's going on? Do I need an engineer out?

0 Kudos
Reply
  • 1K
  • 73
  • 209
Corinneangela
Well-informed
2,040 Views
Message 2 of 8
Flag for a moderator
Helpful Answer

Re: Netflix coming on randomly

There is a pinned post at top of this forum from VM explaining that rebooting (powering off) the V6 box, then powering back on after a few mins seems to fix this issue.

  • 25.77K
  • 977
  • 1.85K
Forum Team
Forum Team
1,442 Views
Message 3 of 8
Flag for a moderator

Re: Netflix coming on randomly

Hi JuneNoble, 

 

Thanks for your post and apologies to hear Netflix is coming on randomly. 

 

As mentioned by Corinneangela, we are aware of this and have a post here: Netflix appearing on the screen

 

Once we have more information regarding this fault we will update the post there Smiley Happy

 

Apologies for any inconvenience. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 3
  • 0
  • 1
garethfvetencer
Joining in
1,397 Views
Message 4 of 8
Flag for a moderator

Re: Netflix coming on randomly

Netflix continually over ridding programs I am watching needing a full reboot each time  

 

  • 9.27K
  • 390
  • 516
Forum Team
Forum Team
1,362 Views
Message 5 of 8
Flag for a moderator

Re: Netflix coming on randomly

Hi garethfvetencer,

 

Welcome to the community.

 

I'd like to check how things have been since your post?

 

This is currently a known issue but rebooting by the mains should resolve this.

 

Speak soon

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 100
  • 0
  • 23
gilburton
Dialled in
1,194 Views
Message 6 of 8
Flag for a moderator

Re: Netflix coming on randomly

So far the reboot via the mains power has worked for me.

I have only had my v6 installed for a couple of weeks and it was happening to me and loading netflix would get stuck on app 24%.

I could get back to the tv using the remote but netflix would pop up again although you could still hear the channel you were previously on.

So far it's been 24hrs after a forced reboot so fingers crossed and I'll report back if it happens again.

No point anyone threatening to go back to sky etc. It's just a glitch which happens to all platforms lol

0 Kudos
Reply
Highlighted
  • 100
  • 0
  • 23
gilburton
Dialled in
1,173 Views
Message 7 of 8
Flag for a moderator

Re: Netflix coming on randomly

Spoke too soon. Netflix hasn't popped up randomly since my last reboot however I went to watch a film tonight and it's back to sticking at 24%?

0 Kudos
Reply
  • 100
  • 0
  • 23
gilburton
Dialled in
879 Views
Message 8 of 8
Flag for a moderator

Re: Netflix coming on randomly

Netflix is back again. Is there a fix yet? I rebooted last time and it's lasted nearly 3 weeks until today!!

0 Kudos
Reply