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jwob2
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Netflix app on v6 box stuck in 480p

The Netflix app on my v6 box will only stream in 480p. I only have this problem on my v6 box and other apps (iPlayer for example) are able to stream in HD with no problem, I easily have enough speed to stream in HD too (I'm on 100MB)

Does anyone have a solution for this?

Thanks,

Jake

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jwob2
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Helpful Answer

Re: Netflix app on v6 box stuck in 480p

Just found the answer myself... The issue was on my netflix settings, these instructions helped me update it, might help someone else!

  1. Sign in to Netflix.com.

  2. Select your profile.

    NOTE:
     
    Data usage settings cannot be adjusted from a Kids profile.
  3. Select Account.

  4. Under My Profile, select Playback Settings.

  5. Under Data Usage, select High..

    NOTE:
     
    Adjusting this setting may increase data usage on your device.
  6. Select Save.

  7. Try Netflix again.

Please note that playback settings are profile-specific. If you wish to improve video quality on multiple profiles, repeat the steps above for each profile.

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deans6571
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Re: Netflix app on v6 box stuck in 480p

...you may also want to ensure you have the highest Netflix streaming plan, which offers UHD :

 

VM Netflix plan.JPG

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Husband, Dad, Gamer, Gadget Lover......
Twitter: @deans6571
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