Netflix Connection

[sevans941]

I am constantly having to restart my TiVo box to connect to Netflix.  Getting the error code tvq-st-145.  This is so annoying given that I’m paying over £100 a month in total for Virgin and Netflix.   Does anyone know else have this issue?    

[sevans941]

Hello,

No - it’s only Netflix 

[Ayisha_B]

Hi @sevans941,

Thanks for confirming the issue is only with Netflix. To clarify, do you also have the same issue when watching Netflix via any other device using your WiFi?

Regards,

[sevans941]

We don’t use Netflix very often on other devices so haven’t noticed but do get the same issue on the other V6 box as we have multi room.

[Beth_G]

Hi sevans941,

Thanks for confirming.

Are you able to please try forcing a connection to the Virgin Media service to see if that helps? To do this,  you'll need to go to home > settings & help > settings > network > connect to the Virgin Media Service now.

Once you've done that, please try signing back into Netflix and let us know how it goes.

Beth