on 14-08-2021 10:51
I am constantly having to restart my TiVo box to connect to Netflix. Getting the error code tvq-st-145. This is so annoying given that I’m paying over £100 a month in total for Virgin and Netflix. Does anyone know else have this issue?
on 14-08-2021 16:02
Firstly - do you mean Tivo - or is it actually a V6 (below)? They connect differently.
If a V6 - what Hub do you have and how is it connected to the Hub - wifi or ethernet
on 14-08-2021 19:14
Hi John - It’s actually a V6 box connected by Ethernet to the hub which is the 3.0 version.
on 14-08-2021 22:09
It is only Netflix.
it just states Netflix has encountered an error - retrying in xx seconds (which then counts down to retry).
it offers the options to try again, more details or exit but never actually reconnects.
I will have to make a note of what the ‘more details ‘ options state next time it happens but it doesn’t mean anything obvious to me.
I always have to then restart the V6 Box to get Netflix back.
on 15-08-2021 15:43
If it is only Netflix affected, that suggests an app-specific problem that a reboot should clear.
Connectivity issues would affect all of OnDemand & streaming.
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on 16-08-2021 07:16
Thanks for your help
16-08-2021 07:41 - edited 16-08-2021 07:43
Might be worth signing out of Netflix on the v6 box.
Go to Help&Settings->System Info->Netflix Account Information->Sign Out of Netflix Account.
Re-boot the V6.
When you next go to the Netflix app it will then ask you to sign in.
Is your broadband connection working ok in other respects?
on 18-08-2021 08:48
Welcome back to the community @sevans941 and thanks for taking the time to post your issue here.
Have you been able to get your issue resolved with the help and advice from the community?
If you haven't been able to resolve to resolve the issues, please let me know and we can look into this further for you.
Regards,
Steven_L
on 18-08-2021 08:59
Hi,
Not really - the problem is intermittent but I’d say it happens more often than not
on 20-08-2021 10:36
Hey @sevans941,
Thanks for your reply. Is the issue replicated via any other device? Eg. Mobile / Tablet using WiFi?
Kind regards,
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