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Virgin Media Staff
Virgin Media Staff
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Message 11 of 31
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Re: Netflix App (v312) error

Yes, disable modem mode and then restart your hub and the V6, if possible, connect the hub to the V6 with an Ethernet cable (if its not already connected this way). Once they are back online launch the Netflix app.

 

Adrian Hayes
Virgin Media
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I work for Virgin Media but I browse and post on the forums during my spare time.

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bencaspi
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Message 12 of 31
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Re: Netflix App (v312) error

Thanks - will try this though it didn't work for me last time I tried.
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Virgin Media Staff
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Message 13 of 31
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Re: Netflix App (v312) error

Let me know how it goes, if you still get the error, I'll be happy to look further in to it for you.

Adrian Hayes
Virgin Media
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I work for Virgin Media but I browse and post on the forums during my spare time.

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Virgin Media Staff
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Message 14 of 31
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Re: Netflix App (v312) error

Actually, if you still see V312, try the websafe workaround whilst you have modem mode disabled.

Adrian Hayes
Virgin Media
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I work for Virgin Media but I browse and post on the forums during my spare time.

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bencaspi
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Message 15 of 31
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Re: Netflix App (v312) error

Thanks Adrian, I've enabled this now anyway so will keep it on whilst I try disabling modem mode, hopefully one of these actions (or both together) will get it working!
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bencaspi
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Message 16 of 31
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Re: Netflix App (v312) error

Hi Adrian,

 

Thanks for your help - put the SH2 in modem mode and plugged the V6 in and it worked! I also had websafe on, just in case.

 

Virgin should work out some workaround so you don't have to disable modem mode to make it work!

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Virgin Media Staff
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Message 17 of 31
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Re: Netflix App (v312) error

I'm glad to hear - thanks for letting me know Smiley Happy

Adrian Hayes
Virgin Media
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I work for Virgin Media but I browse and post on the forums during my spare time.

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pwuk
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Message 18 of 31
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Re: Netflix App (v312) error

For me - netflix worked when I signed in with modem mode off.

But when I restore modem mode, it back to the error message Smiley Sad

But then I tried again and it works Smiley Surprised

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Steve-L
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Message 19 of 31
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Re: Netflix App (v312) error

I am also having problems with the netflix app on the v6 box.

It seems that almost every time I select it the app will load a film to 24% and then stop.

The box seems to freeze up and I have to turn it off from the switch on the back and reboot it.

After thi process it will usually load correctly.

 

Not good enough Virginmedia

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fordfiesta9
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Message 20 of 31
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Re: Netflix App (v312) error

Worked for me !

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