on 20-03-2017 20:40
Hi There,
I am having issues with the V6 box. connecting to Netflix. talked to support and did the turn off everything.
V6 is brilliant, Iplayer , you tube all so much faster, even searching the menu. soon as I try Netflix I get the (V312) error. which apparently means there is a network issue. but Iplayer and youtube work fine on the same box. if network issue then they would not work.
I have also forced Netflix to log out of all devices, still no joy. Netflix works fine on the Tivo box. just not the V6 box.
called support but the are at a loss, and say it could be something bigger...
any info would be great.
cheers
Gregor
Answered! Go to Answer
on 16-05-2017 15:24
Yes, disable modem mode and then restart your hub and the V6, if possible, connect the hub to the V6 with an Ethernet cable (if its not already connected this way). Once they are back online launch the Netflix app.
on 16-05-2017 15:30
on 16-05-2017 15:32
Let me know how it goes, if you still get the error, I'll be happy to look further in to it for you.
on 16-05-2017 15:46
Actually, if you still see V312, try the websafe workaround whilst you have modem mode disabled.
on 16-05-2017 15:48
on 16-05-2017 20:05
Hi Adrian,
Thanks for your help - put the SH2 in modem mode and plugged the V6 in and it worked! I also had websafe on, just in case.
Virgin should work out some workaround so you don't have to disable modem mode to make it work!
on 17-05-2017 10:20
I'm glad to hear - thanks for letting me know 🙂
27-10-2017 18:08 - edited 27-10-2017 18:09
For me - netflix worked when I signed in with modem mode off.
But when I restore modem mode, it back to the error message
But then I tried again and it works
on 06-01-2018 20:00
I am also having problems with the netflix app on the v6 box.
It seems that almost every time I select it the app will load a film to 24% and then stop.
The box seems to freeze up and I have to turn it off from the switch on the back and reboot it.
After thi process it will usually load correctly.
Not good enough Virginmedia
on 07-02-2018 06:14
Worked for me !