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gretamijares
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My tv set isnt starting up...all lights blinking

My tv hub has all lights flashing and the tv screen says starting up since yesterday. I tried to reboot, unplugged everything including the internet and nothing has changed. Still flashing and no TV. Internet is working fine all around the house just the tv box isnt

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Re: My tv set isnt starting up...all lights blinking

Hi gretamijares,

 

Thank you for your post. I'm sorry to hear this. 

 

You can check for faults via our service page: virg.in/service?

 

Are you still having this issue?

 

^Martin

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gretamijares
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Re: My tv set isnt starting up...all lights blinking

Yes still the same since 5 says ago 

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jbrennand
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Re: My tv set isnt starting up...all lights blinking

Is it a Tivo or V6?  Is it a "new" unit ?


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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gretamijares
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Re: My tv set isnt starting up...all lights blinking

Is a v6

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Re: My tv set isnt starting up...all lights blinking

Hello gretamijares,


Thanks for your post on our Community Forums!

 

Sorry this post hasn't been answered sooner, and that you've been having issues with your set top box

 

Have you managed to get this resolved or is it still on going?

 

Drop us a response and either I, or one of my colleagues will be happy to pick it up for you

 

Kindest regards, David_Bn

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gretamijares
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Re: My tv set isnt starting up...all lights blinking

They have just sent me a new box but the remote I have doesn't seem to work!!!

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newapollo
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Re: My tv set isnt starting up...all lights blinking

It sounds like the remote need pairing with the new box.  There is a help video showing what to do. https://community.virginmedia.com/t5/Helping-Hands/Programming-your-TiVo-remote-to-control-your-TV/b...

Below the video is a clickable link with the transcript of the video (Video Transcript) which contains the following text. Sorry it's so long winded, but I'm pretty sure there is another Help item elsewhere that is easier to follow.


Hi and welcome to Virgin Media. Today I'm going to show you how to program your TiVo remote to control your TV. You'll be able to use it for standby, volume, and mute, as well as controlling your TiVo box. First, you need to search all the codes in the TiVo remote database. This will help a TiVo remote work together with your TiVo box. To do this, press the 'Home' button at the top of the remote, scroll down to 'Help & Settings,' then choose 'Help.' You'll need to wait a few seconds for the screen to come up. Then find the little remote control icon that looks like this at the top of the screen. Scroll up to this using the up arrow, and then scroll across using the right arrow. Then press 'OK,' 'OK,' and 'OK' again. And then follow the on-screen instructions as we go along. Now press and hold the 'Clear' and 'TV' buttons at the same time. Make sure you cover the infrared part of the remote control so it doesn't change the channel as you're doing this. You can do this by using your hands and your thumbs, like this. Press and hold the buttons and the LED at the top of your remote will flash green twice. Now enter 0-9-9-9 using the keypad and the LED at the top of your remote will flash green twice. Your remote is ready to search for a code that will work with your TV. Pointing the remote at the TV, press and hold the 'Channel Up' button. Each time a code is sent you'll see the LED flash green. Keep 'Channel Up' pressed until one of the codes turns the TV off. When it turns off, release 'Channel up' and press the 'Standby' button on the remote holding it down for 5 seconds. This will turn the TV back on. You need to check 'Volume' and 'Mute" work, so use the 'Volume' and 'Mute' buttons to check the remote works with your TV. Once you've done this, press the 'OK' button. This will store the code in your remote. The LED will flash green twice once accepted. You can also work backwards through the code database. Pressing 'Channel Down' lets you do this if you miss a code. If you reach the end of the database the LED will show a long red light, then exit 'Programming Mode.' If you don't find a code that works with your TV you'll have to use the TV remote control to adjust the volume. Don't forget you can find more help and handy hints by heading to the 'Help' area on your TiVo box. That's it! We hope this was useful.

 

 

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