on 13-12-2021 21:05
The (left ⏪) REWIND button on my TiVo Remote Control no longer works.
Please could you let me know what the best way is of obtaining a replacement?
Thanks - Wukky
Answered! Go to Answer
on 13-12-2021 21:31
A few things to add here.
Firstly, the battery check is completely valid but I'd expect that to affect all buttons not one specific one as the OP has mentioned.
Secondly, the OP has posted in the V6 board (for which the previous response is correct) but referred to a TiVo. The two boxes use different remotes - @wukky if you're not sure which you have, check here
Thirdly, although there's plenty of tales on here of the online ordering not working, it's always worth a shot of the online form at https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app before calling in.
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on 13-12-2021 21:17
Hi wukky
Daft question, but are the batteries OK? ... You can check here:
Home > Help & Settings > System Info > Channel Down until you see: Remote Battery Level.
If the level is good you'll need to ring 150 or 0345 454 1111 from any other landline, & request a replacement.
🤞
on 13-12-2021 21:31
Hi @wukky
You should be able to order a replacement by logging into My Virgin Media at the top of the page, or by using this direct link Order new remote
If the links aren't working either clear your cache and cookies or try a different browser
on 13-12-2021 21:31
A few things to add here.
Firstly, the battery check is completely valid but I'd expect that to affect all buttons not one specific one as the OP has mentioned.
Secondly, the OP has posted in the V6 board (for which the previous response is correct) but referred to a TiVo. The two boxes use different remotes - @wukky if you're not sure which you have, check here
Thirdly, although there's plenty of tales on here of the online ordering not working, it's always worth a shot of the online form at https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app before calling in.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 13-12-2021 23:58
Thanks for ALL your replies.
Yes I DO have a V6 Box - apologies for being too loose with my description. Even with brand new batteries the affected key still would NOT work!
I’ve ordered a new Remote Control Handset using the online request form.
Fingers crossed for the delivery of a brand new handset in the next couple of days. In the meantime I’m using the Remote APP.
Cheers - Wukky
on 13-12-2021 23:59