So moved house and had a new installation at the start of Feb. All worked great for a week or so and now seems to be falling apart.
The Wi-Fi keeps dropping when connected using a mobile. Wifi looks connected but no internet. (Works fine on laptop).
BBC iPlayer has a blank screen. Sound but no picture. Tried resetting the V6 box and iPlayer itself but no joy.
The sound between HD and SD channels is appalling. Have to keep making sure the sound is low so I don't get deafened every time we flick to a HD channel.
I'm guessing this is all because of these new fabulous V6 boxes because we never had these issues with the old box.
Oh and talking of the old boxes that's now stopped working and is intermittently pixelated and generally knackered.
I'm so frustrated. I've been a Virgin customer for ten years and this new technology is the worst I've experienced. The router seems better in terms of signal strength but that's not hard as the old ones were abysmal.
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
I suspect a signal issue. Can you post some stats. Go to 192.168.0.1, do not log in, click on the link "Check Router Status". Copy and paste the Downstream, Upstream and Network Logs. Mask any public IP or MAC addresses.
V6 is connected via ethernet so shouldn't have any issues with the connectivity.
My phone is a Samsung phone and have found numerous other posts but non that solve the issue. I had initially stated that laptop connections where ok but working from home today the wi fi has dropped on my laptop three times throughout the day.
As for the pixelation I have tried three other HDMI cables, checked the actual fibre connection and nothing has resolved it.
The sound issue is now fixed thanks to that link you supplied. I searched and searched and did not find that before so thanks.