Media service off again

[GHA1]

Is there a problem with the tv service in the Newcastle area 

[nin10]

Says tv box not connected to internet

[bloodymary54]

Thanks-need to check elsewhere then!

[cokerjo]

How do you register for compensation online?

[Steve1701]

Hi,

I don't think you will get any compensation as the outage wasn't long enough.

😒

[Jude2]

Ok had this message all day, tried 're booting no change. Tried changing the network on box still showing no connection, although there is a good signal, and since trying to change wifi network although connected and good signal showing the white arrow symbols on box.  Help. Is this all part of the national outage? Any advice?

[newapollo]

HI @cokerjo 

VM only provide automatic compensation if broadband or phone are off for over 2 days.

[Steve1701]

Hi @Jude2 

There was a massive power outage at VM this morning, they are only just getting TV channels back up & running.

Repairing and reinitialising the Network may take a little longer, once it comes back up any connections will be made automatically.

Hopefully 🤞

[Johnboy97]

Tv stuck on page saying installing software says no connection yet everything ok

[thebigdriver]

Sorry but I agree

[thebigdriver]

I am lucky have all channels back since 7.00 pm approx