Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Media service off again

Go to solution
GHA1
Joining in

on ‎02-12-2021 11:21

Is there a problem with the tv service in the Newcastle area 

0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
Kei_M
Community Manager
Community Manager

‎02-12-2021 12:11 - edited ‎02-12-2021 12:12

Hi all,

We’re aware of an issue currently affecting TV services up and down the country and we're working hard to fix this as quickly as possible. We also know some of you are having difficulties getting on the status page on our website. 

We apologise for any inconvenience and we'll provide updates here: https://community.virginmedia.com/t5/Virgin-TV-V6/National-TV-Outage/td-p/4877466

Thanks,

See where this Helpful Answer was posted

146 REPLIES 146

Go to solution
PeteDee
Joining in

on ‎02-12-2021 11:23

The live tv channels have all gone off…. Can still view recorded stuff, any ideas ?

0 Kudos

Go to solution
Kei_M
Community Manager
Community Manager

on ‎02-12-2021 11:24

Hi @GHA1 

We're currently aware of an issue with TV services across the country, we'll provide an update shortly.

Thanks,

0 Kudos

Go to solution
Monnie71
Joining in

on ‎02-12-2021 11:28

TV just stopped working have tried to reset and it has come up with error S102 and stopped at 33%

not a new box not new to virgin  

Go to solution
nodrogd
Very Insightful Person
Very Insightful Person
In response to Monnie71

‎02-12-2021 11:31 - edited ‎02-12-2021 11:32

There is a national outage of the TV service at the moment, so your box will have no channels to lock onto, hence the error.

Staff are aware of the problem.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Go to solution
mariemarieuk
Tuning in

on ‎02-12-2021 11:39

I can't find any info other than there seems to be a problem nation wide. 

0 Kudos

Go to solution
fixerman
Superfast

on ‎02-12-2021 11:39

No TV here in West London. Website is also down and the 150 phone line is not being answered.

Go to solution
grahamehedges
Tuning in

on ‎02-12-2021 11:44

Hello is anyone in?

I've a problem with my TV/TiVo thing. No TV channels. Error code s102. No-one answering the telephone, either engaged of they cut you off.

Will anyone at VM take responsibility and do something?

0 Kudos

Go to solution
dante01
Well-informed

on ‎02-12-2021 11:44

There;s a national outage:

 

https://community.virginmedia.com/t5/Virgin-TV-V6/National-TV-Outage/td-p/4877466

0 Kudos

Go to solution
fixerman
Superfast

on ‎02-12-2021 11:46

Come on guys. What's happening?

0 Kudos
Top