Hello, We are aware that some users may be unable to watch TV apps on the V6, with the error message "incorrect security certificate" being displayed. This has been logged under F011216248 and we are waiting for our internal and external teams to con...
Hi All, We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...
Trying to watch the Sunderland v LCFC game via the red button and it's not working. It says there aren't currently any interactive games on any of the sky sports channels...... Please sort this as I'm not getting the service I pay for.
What's happened with BBC 1 today at the end of each programme a red screen appears and music starts. Not had this before.
Hello Watching "RedEye" and the sound is so quiet on ITV 1 right now despite the volume being on 69. Is anyone else experiencing the same issue?? I look forward to response and thank you for your time! SlowStar
Hi I am getting the green screen and the "... DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours" message on one of our V6 boxes. I believe that will require a technician visit, is that something that can be arr...
Hi,I just got a new LG TV, watching normal HD channels works absolutely fine until you switch to a UHD channel. The UHD channel works absolutely fine while watching it, but when I try to switch back to a normal HD or any channel the screen goes blac...
Please can someone fix Resident Alien series 3, all 8 episodes should be available on demand however episodes 2, 4 and 5 are missing.Thank you.
My V6 box has a habit of going off at inconvenient times too. When we were recently away for a couple of weeks, it decided to close down completely and no series links were maintained. It seems to be getting tired and old, regularly needing a reboot....
HiHas been fine no problems today intill a couple of moments ago v6 box reboots itself has done this twicechecked service checker - no faultsjust wondred has anyone else had this this morning?
Getting pixelation on my v6 box when watching both live TV and recordings. I had this issue as far back as 2022 when I posted in the forums. Any ideas on how to troubleshoot this?
