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ronnieronsta
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Losing tv picture to green then black screen

Hi,

I am having problems with my v6 box, i keep losing tv picture and sound to a green screen then a black screen. It is driving me crazy as it seems to be cutting out more frequently. I have checked all connections are in correctly and firmly, that the coax cables are all tight which they are. I even bought a new HDMI cable which the box doesn't seem to like and doesn't even register its connected to tv. I have rebooted all from scratch but still no luck, is my v6 box on its way out?   This has been going on for about 3-4 days now.  I have checked service in my area- no known faults, run tests- apparently all working correctly but clearly not as this is still happening. What do I do now? Any help greatly appreciated

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LittleMick73
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Message 2 of 8
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Re: Losing tv picture to green then black screen

Hi it sounds like a HDMI problem have got one with the right specification, ultra high is the best thing, or change the port on your TV.Regards Micky
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ronnieronsta
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Re: Losing tv picture to green then black screen

Thanks for your reply, have tried both 😢

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sianderson
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Message 4 of 8
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Re: Losing tv picture to green then black screen

Hi, this is the same sort of issue I was having when I tried using a HDMI splitter, I now use a powered splitter and it works perfectly so if you are seeing a green screen it will be down to your HDMI connection

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ronnieronsta
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Re: Losing tv picture to green then black screen

This is a bit ridiculous having to keep spending money to try and rectify this problem, I have bought yet another hdmi cable, only seems to slightly flicker now but shouldn’t have to keep paying out for this!! The amount we pay I expect perfect tv!!

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Forum Team (Retired) David_Pn
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Re: Losing tv picture to green then black screen

Hi ronnieronsta

 

Welcome to our community forum pages and thank you for posting.

 

We are sorry to hear that you are experiencing issues with your TV picture. This must be very frustrating. 

 

Have you been able to try the picture quality when using another device such as a DVD player etc.?

 

 

 

 

David_Pn
Forum Team

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ronnieronsta
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Message 7 of 8
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Re: Losing tv picture to green then black screen

Hi, 

i had to have an engineer out, turns out the box was faulty! 

Thank you for your reply

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Forum Team (Retired) David_Pn
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Re: Losing tv picture to green then black screen

Thank you for updating us.

 

We are pleased to hear that our engineer was able to address this issue.

 

Our apologies for the inconvenience and any disappointment experienced. 

David_Pn
Forum Team

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