looking back over the months. 28th may - 6 aug.
i feel virgin replaced my V6 box in under a week, so they could continue to bill me.
They haven’t stopped either.
my new V6 hasn't been activated/setup since it was replaced. As i don’t have a working tv anymore.
customer services where happy to replace my equipment when i first reported the issue.
i then get a call offering me 2 months free tv&bb instead.
the computer i use %99 of the time you've also exploded so what’s the point of free bb&tv
I rejected that final offer and wasn't offered anything else.
your deadlock letter contained everything i was asking for, you directed me to cisas for adjudication anyway.
you should have been aware of cisas's rules for adjudication (being a chief exec). i didn't fit them.
Please check rule 2.2.x of cisas's rules before referring customers please.
Talking to trading standards after this utter fiasco, they asked me to ask you again for another
Impartial arbitrator. you ignored my request.
You offered a claim pack instead, to this day i don’t actually believe that exists. You didn’t send me one.
The first virgin engineer that turned up to replace the V6 hadn’t been told why he'd been called out.
Even though i had explained to customer services - lightning is what had happened.
i was expecting 2, maybe more people here to assess the damage, but he wasn't here to do that, just swap the box.
ive had weeks of complaints to virgin about my internet , I’m relying on that for everything.
And that doesn’t even work properly.
i think what should have happened after the customer services manager
and network manager visited the lightning hit house with me.
once they'd seen the state of the cables at the house. Also the guys cables 2 door along - all melted
they would then test each cable run from the affected cabinet.
more out of health and safety than my speed tests behaving like a yoyo.
Visit every house and make sure the isolator doesn’t need replacing.
Self installs , is all virgins idea after all ! – not mine.
if they'd have done that they maybe would have found my problem sooner and not months later.
poor show really i think.
I now have a very thick folder of evidence. I think I've overwhelmed the poor lady at the citizens advise with information. a BIG thank you to her.
a big thank you to the lovely lady at UK power network for all her help today.
sorry also to Justin for the weeks of missed skype guitar lessons every Sunday morning
from Romford to Wellington, New Zealand.
he's the chap in the cowboy hat. Enjoy the tune 🙂
https://www.youtube.com/watch?v=yLzPgBXHAJQ
as normal, I will keep you updated on my progress.
Gilly.
