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Johnny1983
Superfast
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Message 1 of 16
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Lg Soundbar Sound issue.

Hi

I am having a sound issue when watching recordings which are recorded from your sky cinema channels.

The problem doesnt happen on all movies from sky cinema. Just the odd ones. My work around is to stop playback then resume playback. This seems to then get sound from the actors. When i play the recording. The actors mouths are moving. But with no sound. I dont seem to have issues when recording from other channels. Just sky cinema.

Any advice please ?

I have my v6 tivo audio settings set as dolby digital. as this is the setting lg advise for my soundbar. as my soundbar gives out surround sound with sound affects from movies.

My Lg soundbar is connected via optical lead from my sony bravia tv.  My V6 is connected via highspeed Hdmi to my tv. Its plugged into Hdmi 1 Arc. My Lg soundbar model is : LAS26OB. I dont get any picture drop outs. Just sound issues from sky cinema when recorded. Other channels record with no sound problems what so ever.

J.H
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EightBall
Up to speed
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Message 2 of 16
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Re: Lg Soundbar Sound issue.

I would have thought the best use of ARC would be sound bar to TV. That's certainly how mine is connected...

Maybe worth a try  

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Johnny1983
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Message 3 of 16
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Re: Lg Soundbar Sound issue.

Thank you.

But unfortunately my soundbar doesn't have a hdmi connection. Only a connection for an optical lead. Which is what I'm using. 

Thank you for you help though 😁. 

J.H
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michaeldavis
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Message 4 of 16
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Re: Lg Soundbar Sound issue.

There is a firmware update for your soundbar from here which may resolve the issue.



You can't learn anything from a mistake until you admit that you've made it.
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Roger_Gooner
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Message 5 of 16
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Re: Lg Soundbar Sound issue.

Switch the optical lead from TV to soundbar. Plug the HDMI cable into a non-ARC HDMI port.

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Johnny1983
Superfast
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Message 6 of 16
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Re: Lg Soundbar Sound issue.

My soundbar doesn't have a hdmi connection. Only optical 😁. It's connected as advised by manufacturer 😀. 

J.H
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Johnny1983
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Message 7 of 16
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Re: Lg Soundbar Sound issue.

Theirs no fault with my soundbar. It's the way sound from recordings is played through my soundbar 😐. Virgin have been trying to resolve the issue. They've put a work order on my account to try and sort the fault 😁.

J.H
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ozsat
Wise owl
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Message 8 of 16
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Re: Lg Soundbar Sound issue.

The loss of the dialogue channel is usally instructing the set-top-box to output 5.1 when the soundbar can only receive 2.0.

Have you set the V6 audio to PCM output?

==================================
V6 TiVo (with MRS & UHD/HDR)
VIVID 500 (500/35mb) in Area 31
SkyQ Silver Bundle (UHD + 2 minis)
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Johnny1983
Superfast
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Message 9 of 16
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Re: Lg Soundbar Sound issue.

That makes sense. As my soundbar is a 2 channel model 😁. 

I will see what the virgin tech guys say when they eventually respond. But they could say what you've just told me 🤔. 

J.H
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ozsat
Wise owl
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Message 10 of 16
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Re: Lg Soundbar Sound issue.

If your soundbar is 2.0 - then TiVo audio output should be set to 'Dolby Digital to PCM'.

Try that to see if the missing dialog returns.

==================================
V6 TiVo (with MRS & UHD/HDR)
VIVID 500 (500/35mb) in Area 31
SkyQ Silver Bundle (UHD + 2 minis)