on 11-06-2022 20:32
When watching live shows, my picture keeps jumping but the sound remains fine.
I have restarted and rest the box but the problem persists.
Any ideas?
on 12-06-2022 09:08
Do you have any problems with onDemand?
Are there any particular channel(s) this happens with?
What happens if you pause a live channel for a short time and watch delayed (even if only by a few seconds)?
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on 14-06-2022 15:09
Hi Bill_W
Welcome to the community. Sorry to hear that you're currently having issues with your TV picture.
Some checks have been mentioned already by one of our awesome VIP's, but if you can run these checks and let me know if any of these helps resolve your issue.
on 14-06-2022 17:43
I have done the checks and reboots asked and the problem persists.
It seems to happen quite often on terrestrials channels and on recordings too.
on 14-06-2022 17:44
@Bill_W wrote:It seems to happen quite often on terrestrials channels and on recordings too.
If live TV is affected, the resultant recordings will be also.
Which terrestrial channels do you find are affected? It might help identify a pattern.
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on 16-06-2022 18:59
Good Evening @Bill_W, thanks for coming back to us.
I've looked into the set top box and this appears to be functioning as expected.
Have you attempted an alternative HDMI port on the TV, as well as a different cable?
We could also do with checking what resolution your V6 box is broadcasting at:
If you could press the 'home' button on the remote, then select 'Help and Settings' > 'Settings' > 'Video Output' > Advise of the number next to Video Output Format.
Kindest regards,
David_Bn
on 16-06-2022 19:41
Earlier in the thread, I also asked whether OnDemand was affected. @Bill_W hasn't answered that.
Any HDMI issues would affect all output, regardless of source. So answering that will help ID whether this is a video output problem, or an issue with the source material.
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