Issue with V6 green screen and boot loop.

[Les2013]

Evening, 

was wondering if someone could shed some light on a issue that we gave for with our V6 box, got a green screen and constant loop of a reboot, on the green screen this appears.

The DVR has detected a serious problem and is now attempting to fix it.

This will take about three hours.

PLEASE DO NOT UNPLUG OR RESTART THE DVR!

TIA

[newapollo · Accepted solution]

Hi Les2013 

The, "the DVR has detected a serious problem and is trying to fix it; do not switch off for 3 hours”. message is commonly known as the green screen of death. It means that your hard drive has failed. It's not very often that the box is able to recover from this, and if by some miracle it does, then it's only a  matter of time before it fails completely.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Les2013]

Thank you for your reply, a lot more helpful than the call centre, I have a engineer booked for Tuesday 😞

[newapollo]

Thanks for the update @Les2013 

Don't forget you can use the TV GO app to watch most channels, also depending upon your package the Sky Sports app

https://www.virginmedia.com/tv/broadband/go-control 

If you have a laptop it might be worthwhile opening TV Go in a browser and connect the laptop to your TV via HDMI cable.

https://virgintvgo.virginmedia.com/en.html