on 27-02-2021 12:13
Noticed slight but noticeable stutter, video freezes and audio cuts out for very short interval (maybe 10s of milliseconds) but every 30 seconds or so for 2-3 mins with a 5 to 20 minute period of stability.
Noticed on ITV yesterday in the evening and this morning between 11am and midday, have tried switching v6 box on/ off using online advice. Also performed a reset from home menu, issue still persists.
Verified that this problem was not seen when watching equivalent freeview HD channels on same TV. TV is a Samsung 7000 series UHD TV Using 2160p setting on V6.
on 02-03-2021 17:44
Same issues in BR 1 area, Dave Hd affected worse
on 02-03-2021 17:45
Hi, we are experiencing stuttering and pixelating on BBC1 HD and BBC2 HD only.
Have restarted box in line with instructions but no improvement.
Any suggestions?
on 02-03-2021 17:45
I have noticed the same issue. Only had 360 installed today so not a good start. Seems to be bbc 1 and 2 that I have noticed so far.
on 02-03-2021 17:47
Also happening on the 360 boxes too
on 02-03-2021 17:48
VM are aware of the issues on BBC1HD England and BBC2HD England.
on 02-03-2021 17:49
Definitely a VM issue then, thanks for the reply 👍
on 02-03-2021 17:56
We’re in Knaresborough near Harrogate, HG5 by the way. Dave HD as well. So it’s BBC HD channels and Dave HD and presumably whichever other channels are on the mux these channels use.
02-03-2021 17:58 - edited 02-03-2021 18:01
go to apps and use the iplayer that works fine
just checked service status and that say's No known issues
on 02-03-2021 18:04
Ours appears to be fixed now....
on 02-03-2021 18:07
Ours seems ok again now