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Intermittent stutter on some channels ITV and BBC1 mainly

Joe_N
Tuning in

on ‎27-02-2021 12:13

Noticed slight but noticeable stutter, video freezes and audio cuts out for very short interval (maybe 10s of milliseconds) but every 30 seconds or so for 2-3 mins with a 5 to 20 minute period of stability.

Noticed on ITV yesterday in the evening and this morning between 11am and midday, have tried switching v6 box on/ off using online advice. Also performed a reset from home menu, issue still persists.

Verified that this problem was not seen when watching equivalent freeview HD channels on same TV. TV is a Samsung 7000 series UHD TV Using 2160p setting on V6.

 

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42 REPLIES 42

newapollo
Very Insightful Person
Very Insightful Person

on ‎27-02-2021 12:19

Please can you try and change the V6 settings by pressing HOME on the rermote, then the following 

Help & Settings > Settings> Audio> Dolby Digital> Dolby Digital to PCM

Dave
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Joe_N
Tuning in
In response to newapollo

on ‎27-02-2021 12:31

Hi Dave,

Yes, I forgot to mention I had also changed the audio setting to Dolby Digital to PCM, still have the same problem.

Joe 

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newapollo
Very Insightful Person
Very Insightful Person
In response to Joe_N

on ‎27-02-2021 12:44

You've probably tried this but is there any difference using a different HDMI cable/port?

Also some people with Samsung smart TV's have additional sound settings such as "HDMI Audio Format" which was set to "Bitstream". When they changed that to "PCM" the problem was resolved.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Joe_N
Tuning in
In response to newapollo

on ‎27-02-2021 12:55

Hi,

TV Audio settings were set to Bitstream, have changed to PCM. Will have to wait to see if that has helped as I have not noticed the problem over the last 20 mins.

Not keen on changing HDMI lead or other components as optimal components were chosen a couple of years ago, the problem has only started over the last couple of days and only affects some channels intermittently. 

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Joe_N
Tuning in
In response to Joe_N

on ‎27-02-2021 13:33

Problem has just worsened, BBC HD right now continuous video is stuttering, audio is ok. I am in the CR7 area, anyone else notice this?

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Joe_N
Tuning in
In response to Joe_N

on ‎27-02-2021 13:35

Problem only seen on BBC2 HD, other channels unaffected, BBC2 HD on freeview is fine! 

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shane_gregory
Dialled in
In response to Joe_N

on ‎27-02-2021 14:30

I have the same stutter of picture on Bbc2 Bs37 area. Audio OK. 

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shane_gregory
Dialled in
In response to shane_gregory

on ‎27-02-2021 14:48

Also Film 4 HD

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japitts
Very Insightful Person
Very Insightful Person
In response to shane_gregory

on ‎27-02-2021 14:54

Anything reported on the automated status line, 0800 5610061?

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