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marba01
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Message 21 of 58
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Re: Intermittent sound on Btsport 4K

Same problem here, most annoying, sounds like this

https://youtu.be/pQjmqfZX9CA

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Looey
On our wavelength
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Message 22 of 58
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Re: Intermittent sound on Btsport 4K

Same here, sound constantly breaking up on BT Sport Ultimate channel

Haven't recorded anything, it's constant on live TV, so makes the channel unwatchable for me Smiley Frustrated

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ozsat
Wise owl
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Message 23 of 58
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Re: Intermittent sound on Btsport 4K

The fault being discussed is only heard on recordings - live tv is fine.

If you are getting issues on live tv it may be worth calling faults.


@Looey wrote:

Same here, sound constantly breaking up on BT Sport Ultimate channel

Haven't recorded anything, it's constant on live TV, so makes the channel unwatchable for me Smiley Frustrated


 

==================================
V6 TiVo (with MRS & UHD/HDR)
VIVID 500 (500/35mb) in Area 31
SkyQ Silver Bundle (UHD + 2 minis)
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Looey
On our wavelength
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Message 24 of 58
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Re: Intermittent sound on Btsport 4K

Judging from previous experience, standing in a field and p*ssing into the the wind would generate just as good results lol

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haystack1954
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Message 25 of 58
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Re: Intermittent sound on Btsport 4K

Unless someone on this community  actually has an answer/fix for this or any other problem, then it's as much use as a chocolate fire guard.

It doesn't appear to be monitored by any Technical VM staff which is even more frustrating and annoying when you can't find out how to fix a problem.

I'll have to phone VM and see what they say. Should I get anywhere I'll post it on here.

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E2Royal
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Message 26 of 58
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Re: Intermittent sound on Btsport 4K

II thought the purpose of the Virgin Community Forum was for discussion of Virgin related issues and for Virgin to comment where appropriate.
So why have Virgin been silent on the BT Sport 4K sound issue? How do we know the right people are looking for a solution? Is anyone at Virgin looking at it?
How can this issue be escalated?

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andycable33
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Message 27 of 58
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Re: Intermittent sound on Btsport 4K

thanx!
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Will40
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Message 28 of 58
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Re: Intermittent sound on Btsport 4K

Mine's the same had an engineer out on Tuesday to sort out the problem which was just swapping the box for a new one, finally got round to recording something on the channel today and surprise surprise the issue is still the same.

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andycable33
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Message 29 of 58
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Re: Intermittent sound on Btsport 4K

STILLno reply to this issue..We are paying good money for an inferior product..Same problems here.football last night on BTSPORTS UHD..recording audio stuttered,on live pause same..stuttering..However...watching live is ok ,though. Are Virgin aware?is anything going to be done?..very annoying..have to watch btsports uhd live now if I dont want sound issues!"!

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Samboy08
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Message 30 of 58
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Re: Intermittent sound on Btsport 4K

I have this issue too! I have reported it to a friend who works for virgin, he is going to escalate it. I have also pointed him towards this forum so he can see what the exact issue is and that alot of others are having the same problems.