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Intermittent sound loss

rissott
Joining in

on ‎04-07-2021 20:01

Hi 

I'm having intermittent sound loss on  both on demand, recorded and live.

I don't have the problem with other devices connected to my TV.

I have swapped cables and done a restart, reset on the box all to no affect. 

It happens only a few times per day but it always seems to happen at a key time

Help

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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

‎04-07-2021 20:23 - edited ‎04-07-2021 20:29

I'm presuming this is a recent problem - when did it start?

Does the picture drop out at the same time?

When you say you've swapped cables - does that include connecting your V6 to your TV using a known working HDMI lead into a known working port?

Can you also try, for elimination purposes, toggling PCM/stereo sound via Home > Help & Settings > Settings > Audio

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Corey_C
Moderator
Moderator

on ‎07-07-2021 10:59

Sorry to hear that you have been having audio issues with your TV service, rissott,

 

Have you been able to try Japitts suggestion to see if that worked? We do also have an online troubleshooter that might be of some help: https://www.virginmedia.com/help/services-support/tv

Let us know if you need further help

 

Cheers,

Corey C

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