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Strutter
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Intermittent sound drop outs.

Does anyone have an answer to this problem?

Half second drop outs in sound during TV programmes across all channels.

As far as I can tell, no difference on channels and times, just a constant randomised flick off and on when watching.

Tried every combo od settings between the V6 and TV, cables etc, still this problem persists.

Watching history programmes is out as dates are always getting cut off and cant follow the story properly!

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ozsat
Wise owl
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Re: Intermittent sound drop outs.

Best call 150 for tv faults and get them to check signals

==================================
V6 TiVo (with MRS & UHD/HDR)
VIVID 500 (500/35mb) in Area 31
SkyQ Silver Bundle (UHD + 2 minis)
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Forum Team (Retired) Craig_D
Forum Team (Retired)
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Re: Intermittent sound drop outs.

Hi Strutter

 

I'm very sorry for the problems you've been experiencing with the sound of your TV service recently. 

 

I've located your account to run some tests on the set top box and there are some sections of the results that are non conclusive, potentially indicating an issue or just an error with the individual test. 

 

With that in mind, if you've thoroughly checked your set up I'd like to arrange for a member of the team to come and take a closer look, if you're available? 

 

I'll send you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


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7746roberts
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Re: Intermittent sound drop outs.

I also have this problem. 

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Moderator (Retired) Mark_Y
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Re: Intermittent sound drop outs.

Hi there. Thanks for reaching out. Sorry to hear about your issue. How's your service at the moment? If you need further assistance, we can do this via online chat. ^Ellen_C

Mark Y
Forum Team

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