Intermittent signal

[Frank22]

I am getting an intermittent signal ever since Xmas day when all of my TV and Internet went off

[japitts]

Can you explain what you mean by "getting an intermittent signal"? Are you getting any on-screen error codes/messages?

And is this affecting... live TV? Or OnDemand?

[Frank22]

The TV just pauses for a second 

[japitts]

Is this on live TV or OnDemand? If live TV, is this any particular channel(s) including SD/HD?

[Frank22]

Live TV on all channels.

[Hayley_S]

Hello @Frank22,

Welcome back, thanks for posting.

I am sorry for the issues with your TV signal.

I located your account, I can see a device is too close to the Hub which could be causing this. Please do make sure there are no Bluetooth devices near the Hub. 

Many thanks,

[Frank22]

That's where the engineer who installed it put it

[japitts]

Are you able to link to a video of this dropout happening? That may help ID what's going on.

I'm sure Hayley has her reasons for mentioning the device being close to the Hub, but I'm sceptical that's likely to be causing this.

[Frank22]

No, as it only happens now and again 

[Zak_M]

Good morning @Frank22 

I have managed to locate your account via your forum details, I have run some diagnostics & can see that you have some power level issues that will need an engineer to put right.

I am going to pop you over a PM so that I can confirm your address, you can find the PM in the purple envelope on the top right of the screen. 

Kind regards,

Zak_M