Info Banner

[Zipgoesamillion]

New tv connected to box, no aerial.  The info banner initially appeared for the first few weeks but has now disappeared.  It now says “Title not available”.  I don’t want to lose my recordings or series links, if avoidable.  Other boxes in the house are ok.  Do I need to add an Ethernet cable between tv and box to add the page info?

[japitts]

Something a little odd about this. C230 is a TiVo error code for loss of specific Internet links, but should have no impact on live TV.

Also recording hiccups doesn't usually give an error code by itself but a one-line reason also.

Is your box's TV Guide populated? That would be one of the more obvious casualties of a V6 with no internet connection - with obvious consequences for scheduled recordings.

[Zipgoesamillion]

Not populated at all.  Just says alongside each channel “to be announced”.

[Zak_M]

Good morning @Zipgoesamillion. 

Thank you for coming back to us.

As a few days have passed since your last post please can you advise if the issues is still ongoing?

Kind regards,

Zak_M

[Zipgoesamillion]

Still the same problem. No banner, no info, no listings, not recording.  The V6 box shows to the left of the red/white line two flashing arrows pointing in opposite directions.

I have channels and sound but little else.

Perhaps there is a problem with the box?

Help please,

[Zipgoesamillion]

Still the same problem. No banner, no info, no listings, not recording. The V6 box shows to the left of the red/white line two flashing arrows pointing in opposite directions.

I have channels and sound but little else.

Perhaps there is a problem with the box?

Help please,

[japitts]

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@Zipgoesamillion wrote:

Not populated at all.  Just says alongside each channel “to be announced”.

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That has all the symptoms of a V6 with no Internet connection.

How is your V6 connected to your home-hub, is it Ethernet cable or wireless?

Follow Home > Help & Settings > Settings > Network, and report what's shown in the top-right please... including wireless signal strength if appropriate.

[Zipgoesamillion]

I have spoken with Virgin and have a technician/engineer calling tomorrow.  Hopefully it will be sorted.

[japitts]

That's fair enough, but there's a good chance we could resolve some of your issues through this forum with a little self-help. The C230 & connectivity one especially, is very likely an easy fix with a small amount of time on your part.

[Carley_S]

Hi @Zipgoesamillion

Sorry to hear you've had issues with your V6. You mentioned you had a technician, did everything get resolved for you after they visited?

All the best, 

[Zipgoesamillion]

Yes problem solved.  Box running properly.