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Cimlaboy
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ITV he pixilation issues

Hi loss of sound on itv hd pixilation off and on for days I’ve been having this issue for a while 

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LittleMick73
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Re: ITV he pixilation issues

Hi that usually indicates a signal level issue the mostly on HD channels as they require a perfect signal, phone and go down the Tv faults route they can check the levels while you are on the line and if necessary arrange for an engineer to come to you and adjust the signal levels.Regards Micky
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deans6571
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Re: ITV he pixilation issues


@LittleMick73 wrote:
Hi that usually indicates a signal level issue the mostly on HD channels as they require a perfect signal, phone and go down the Tv faults route they can check the levels while you are on the line and if necessary arrange for an engineer to come to you and adjust the signal levels.Regards Micky

....usually yes, but not on this occasion. 

If you look through the forum, you’ll notice many posts all reporting the same issue - VM have even confirmed on Twitter that there is a nationwide issue effecting HD channels. 

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japitts
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Re: ITV he pixilation issues

Agreed, and the lack of service status entry last night wasn't best clever IMHO... but having said all that, the problem should have long since been fixed.

So if you're still having issues now, then the usual theories apply. Service status page, then call it in.

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