How do I get a new remote control

[Stuart71]

Hi all

 Just wanted to see if anyone could suggest my next move, I have tried calling and I have tried the message service no one answers the phones and no one replies to the messages, at the start of the week our remote control stopped working, yes i have changed the batteries and also followed the online instructions from the website, having borrowed a remote i found that it still works but not with our remote, i have spent the week trying to make contact with virgin but i am starting to think that no one is there, anyone give a tip as how to get through many thanks in advance.

[Loosecanons]

Yes, I've given that a go.
Thanks to all for your help

[Ashleigh_C]

No problem @Loosecanons these should take between 3-5 working days to arrive, please let us know if this hasn't been delivered after this time and we will gladly take another look for you! 

In the meantime are you aware of our TV Control App? You can download this to use your phone as a remote while you wait. More info can be found here. 

Thank you.