Saw the ad for a free V6 box for just £20 activation. As a virgin media customer for over 10 years with 2 Tivo boxes, one currently faulty !, and with the full house package I was eligible ad happy to self install and replace the faulty Tivo box. Filled in the order form online, it didn't recognise me as a customer ! Logged into my online account, but no option on there to order a V6 box. Went onto live chat and spoke to someone called Charlie, first he told me there are no free V6 boxes, I told him theres a big ad on your website offering them, then he said £60 for one because an engineer is needed, I said i would install it, he then said its £60 because I have 2 TIVO boxes ! How can I order the free V6 anyone ? thanks
Don't bother with any of the online options. Ring 150 from your Virgin landline or 0345 454 1111 from other phones and use the "thinking of leaving us" option - this is the UK customer service team. They'll be able to sort you out.