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misheemoo
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Hayu keeps crashing

Hayu keeps stopping numerous times throughout different shows. You then have to go back to finding the shower you were taking and then forwarding to wherever it was you were at! Checks on home say Internet etc is all good, have rebooted the hub but this doesn't always work and surely this isn't supposed to be done numerous times each day especially when it's only been on 30 seconds . Any help much appreciated Michelle 

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Re: Hayu keeps crashing

Hi misheemoo,

 

Thank you for reaching out to us in our community.

 

I am sorry to hear that Hayu keeps crashing, how are you watching this, via the app or on a laptop/ computer?

 

Kind regards

 

Paul.

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misheemoo
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Re: Hayu keeps crashing

Hi Paul 

Thank you for getting back to me, I am using the hayu app via the virgin V box on the TV.

Many thanks for any assistance you can offer.

Regards Michelle 

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Re: Hayu keeps crashing

Hi Michelle,

 

Thank you for coming back to me.

 

I would like to invite you into a private chat so I can can have a deeper look into this for you.

 

I will send you an invite shortly, please click on the purple envelope to accept.

 

Many thanks

 

Paul.

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jojo6969
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Re: Hayu keeps crashing

Hi hayu keeps crashing for me too and I'm using a virgin box

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Re: Hayu keeps crashing

Hi jojo6969,

 

Thank you very much for your post. We are sorry to hear you have been experiencing issues viewing content through the HayU app. We are not aware of any ongoing issues at this current time, however are you able to confirm which set top box you currently have? If you have had any other issues viewing on demand content? Have you checked you connection settings on the set top box? Please keep us posted.

 

Many thanks,

 

Louis

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