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Duncan6
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HD channels pixelating

Really frustrated at the moment I have three TiVo boxes.One upstairs is fine. The two downstairs are pixelating especially on the HD channels including my Favourite cricket channel. I switched from sky Q because I moved house at the moment wishing I stayed with sky. Rang Virgin last week and they said it was the broadcasting but still the same. I have also rebooted several times but still not working. Aaaaaghhh 

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Forum Team (Retired) Ben_N
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Re: HD channels pixelating

Hi there. 

 

Really sorry to hear about the issues you're having. 

 

Just to confirm which TiVo boxes do you have at the moment? 

 

Thanks

Ben_N

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Duncan6
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Re: HD channels pixelating

Hi Ben 

thanks for replying. I have three v6 boxes.

Duncan 

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Forum Team (Retired) Ben_N
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Re: HD channels pixelating

Can you try unplugging all the cables from the boxes affected, and then plug them back in and ensure that they are all tightly secured? 

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Duncan6
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Re: HD channels pixelating

Yep will do but they do the cables up extra tight. 

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Forum Team (Retired) Ben_N
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Re: HD channels pixelating

Thanks, let us know how things are looking when you've tried this. 

 

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Duncan6
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Re: HD channels pixelating

Undone all the cables and tightened them. Problems still the same If it helps there is error code on the tv (W02) stating there is an error with the signal ring 150 etc. I note other people have had this problem and a signal boost has solved it. 

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Forum Team (Retired) Ben_N
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Re: HD channels pixelating

Ah I see. At this stage I'd recommend giving the team a call on 0345 454 1111/150 and they can take a look into what we can do for you regarding this. 

 

Ben_N

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