on 28-05-2022 09:37
Hi can anyone help me ??? I keep having problems with my HD channels I haven’t got any sound at all
Answered! Go to Answer
on 28-05-2022 09:49
What are the problems you're having with your TV channels? Is it just sound issues?
Does the sound drop out and then return, for example?
The more info you can give, the better other users can help.
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on 28-05-2022 09:49
What are the problems you're having with your TV channels? Is it just sound issues?
Does the sound drop out and then return, for example?
The more info you can give, the better other users can help.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 28-05-2022 10:28
Hi I can say I loose the sound all the time over the last 5-6 days it gets so annoying
on 30-05-2022 13:03
Hi @BigMrB67,
Sorry to hear you have problems with your TV service from us.
Could you please advise if it's only sound issues you're getting, or is the picture playing up as well? Is it on live channels or catch up/on demand where you get those issues?
Please, double-check and make sure all cable connections are secure (especially the coax one).
Also, could you try to reboot your TV box and see if the problem persists? You may do this by turning the TV box off for 10 seconds and then back on, using the on/off switch at the back of the box itself.
Would you confirm the above and let us know how you get on, we'd be glad to help sorting this out.